Start your career in the Sales and Service Industry today!
- The Sales and Customer Relationship Management course is a training course for sales and servicing representatives to help them prepare their sales targets, understand customer profiling and market segmentation and to improve their success in closing a sale.
- This course is aimed at a person who aspired to be in a Sales or Servicing Role, is currently in a Customer Services Role and would like to progress into Sales or who has recently joined the company in a Sales or Servicing Role.
- You will receive an e-certificate of achievement on successful completion of this course.
The Sales and Customer Relationship Management Certificate course will cover the following subjects:
1. Introduction to Sales and Marketing
2. Personal Selling Techniques
a. Sales and Service
b. Sales Tasks
c. The Sales Process
d. Customer Profiling
e. Market Segmentation
f. Prospecting for new customers
g. The Sales Call
h. Sales Communication
j. Closing every Sale
k. Sales Traps
3. Customer Relationship Management
a. Customer is King
b. Customer Focused Culture
c. Customer Service Tips to Win more Sales
4. Your Personal Success Plan
a. Build a Sales Success Attitude
b. Your Personal Brand